Refunds & Cancellation

1. Free trial & founding-member offer

New accounts begin on the plan stated at signup. Founding-member firms enjoy the offer specified at signup (currently: Pro plan, free for 2 years from account creation). No card is captured during the founding period; you choose to subscribe when the period ends.

2. Monthly subscriptions

• You may cancel a monthly subscription any time. Cancellation takes effect at the end of the current billing cycle.
• We do not refund partial months unless required by law.
• If we materially change pricing or features, you may cancel and request a pro-rata refund of the unused portion of the current month.

3. Annual subscriptions

• You may cancel an annual subscription within 14 days of payment for a full refund, provided you have not exported reports or processed more than 50 documents in that window.
• After 14 days, annual subscriptions are non-refundable but you retain access for the remainder of the prepaid year.
• Mid-year downgrades convert to credits applied to the next renewal; downgrades do not generate cash refunds.

4. Refunds for service failure

If the Service is materially unavailable for more than 24 consecutive hours in a calendar month due to our fault, you may claim a service credit equal to one day's subscription for each such day, up to 30 days per year. Service credits are applied to future invoices and do not generate cash refunds.

5. How to request a refund or cancellation

Write to billing@hisaab.ai from the email associated with your account. Please include your workspace name, the invoice number, and the reason for the request. We acknowledge within 48 hours and complete eligible refunds within 7 working days to the original payment instrument.

6. What happens to your data

On cancellation, your account remains accessible until the end of the billing period. After that, we retain Customer Data for 30 days during which you may export it or request reactivation. After 30 days, Customer Data is hard-deleted except for records we are required to retain by law (e.g. tax invoices).

7. Disputes

If you believe an invoice is incorrect, contact us within 30 days of the invoice date. Disputes raised later are not eligible for credit.